First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.
Simply put, Extension Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Extension acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.
Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.
When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Extension serves as your “one-stop-shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!
We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.
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